IT Service Management (ITSM) and ITIL Framework Training Course
Have you ever been amazed at how well IT services run in premier organizations and wondered what makes them so effective and resilient? Or have you encountered seemingly insurmountable IT challenges and wished there had been a roadmap to help you navigate the complexity? Welcome to Trainingcred's "IT Service Management (ITSM) and ITIL Framework" training course, where you can learn how to navigate the complexities of IT services and achieve excellence in IT management. Are you prepared to achieve a top-tier level of IT service management?
| Venue Location | Duration | Language | |
|---|---|---|---|
| Nairobi, Kenya | 5 Days | English | Dates & Prices |
| Mombasa, Kenya | 5 Days | English | Dates & Prices |
| Kisumu, Kenya | 5 Days | English | Dates & Prices |
| Naivasha, Kenya | 5 Days | English | Dates & Prices |
| Nakuru, Kenya | 5 Days | English | Dates & Prices |
| Code | Start Date | End Date | Fee | |
|---|---|---|---|---|
| ITIL-01 | Jun 10, 2024 | Jun 14, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Jul 15, 2024 | Jul 19, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Aug 19, 2024 | Aug 23, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Sep 23, 2024 | Sep 27, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Oct 14, 2024 | Oct 18, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Nov 18, 2024 | Nov 22, 2024 | USD. 680 | Register Individual Register Group |
| ITIL-01 | Dec 16, 2024 | Dec 20, 2024 | USD. 680 | Register Individual Register Group |
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Transform Your Workforce
Learn emerging skills quickly with custom curriculum designed as per your needs.
Why top organizations prefer Trainingcred
- High engagement and outcome-centric learning
- Customized curriculum built with industry leaders, for industry leaders
- Hands-on exercises and industry use cases
- Strong reporting to track learning and calculate training ROI for managers
- Day 1 production ready on the completion of the training
Programs delivered as per your training needs
On Premises
Virtual Instructor-Led
Self-Paced
Blended
Modules Covered
Module 1: Introduction to IT Service Management and ITIL
- The evolution of ITSM and the ITIL framework.
- ITSM principles and practices.
- Overview of ITIL certifications.
Module 2: Service Strategy
- Principles of ITIL service strategy.
- Service portfolio management.
- Financial management for IT services.
Module 3: Service Design
- Key aspects of ITIL service design.
- Service level management and service catalog management.
- Capacity, availability, and IT service continuity management.
Module 4: Service Transition
- Principles of service transition.
- Change management and release and deployment management.
- Knowledge management in ITIL.
Module 5: Continual Service Improvement (CSI)
- Principles and processes of CSI.
- Measurement and metrics in CSI.
- Implementing continual service improvement.
Module 6: IT Governance and ITSM Implementation
- IT governance frameworks and their relevance to ITSM
- Implementing ITSM practices within organizations
- Roles and responsibilities in IT service management
Module 7: ITIL Practices for ITSM
- Applying ITIL practices to improve ITSM.
- Tailoring ITIL for different organizational contexts.
- Common pitfalls and best practices in ITIL implementation.
Module 8: ITSM and DevOps Integration
- Introduction to DevOps and its relationship with ITSM
- Benefits of integrating ITSM and DevOps practices
- Collaborative approaches for ITSM and DevOps integration
Module 9: Preparing for ITIL Certification
- Overview of the ITIL certification path.
- Tips and strategies for exam preparation.
- Mock exams and review sessions.
About the Training Course
This comprehensive course demystifies the IT Service Management landscape, focusing on the ITIL (Information Technology Infrastructure Library) framework, the most widely accepted approach to ITSM worldwide. Through a blend of theoretical knowledge and practical application, participants will learn how to implement ITIL practices to enhance IT service quality, improve efficiency, and align IT services with the needs of the business.
With a focus on the ITIL framework, this dynamic training program aims to impart practical knowledge and hands-on experience in IT service management. Come along on this revolutionary training in ITSM and the ITIL Framework, and gain the knowledge and abilities necessary to maximize the delivery of IT services, increase customer satisfaction, and match IT services to organizational objectives. Reach new heights of excellence in your organization's service management by embracing the power of ITSM!
Target Audience
The training is perfect for:
- IT professionals seeking to understand or improve their organization’s IT service management.
- Team members involved in the delivery, support, and management of IT services.
- Managers looking to adopt or enhance ITIL framework implementation in their teams.
- Individuals aiming for ITIL certification to advance their career in ITSM.
Course Objectives
By the end of the training, participants will:
- Gain a deep understanding of ITSM principles and the ITIL framework.
- Learn to design, implement, and manage IT services that align with business goals.
- Master the ITIL processes for effective IT service management.
- Develop skills to improve service delivery, enhance customer satisfaction, and reduce IT costs.
- Prepare for ITIL certification exams (for those pursuing certification).
Organizational and Professional Benefits
Professional Benefits
- Enhanced knowledge and skills in ITSM best practices and ITIL framework application.
- Improved capability to design and deliver high-quality IT services.
- Increased value to organizations through the application of globally recognized ITSM practices.
Organizational Benefits
- Higher quality and more efficient IT service delivery and management.
- Improved alignment of IT services with business objectives, leading to better business outcomes.
- Enhanced customer satisfaction and trust in IT services.
Training Methodology
The training methodology combines:
- Engaging lectures to build foundational knowledge of ITSM and the ITIL framework.
- Interactive workshops and case studies to apply concepts in real-world scenarios.
- Group discussions to share experiences, challenges, and solutions.
- Preparation sessions for participants interested in ITIL certification exams.
Certification: Your Badge of Honor!
Upon successful completion of our IT Service Management (ITSM) and ITIL Framework Training Course, you won't just walk away with newfound knowledge – you'll also snag a Trainingcred Certificate! This isn't just any piece of paper; it's your golden ticket, showcasing your expertise and dedication in Computing and Information Technology.
Tailor-Made Course: Like a Suit, But for Your Brain!
Imagine IT Service Management (ITSM) and ITIL Framework Training Course that fits your team's needs as perfectly as a tailor-made suit! That's what we offer with our bespoke training solution. We don't believe in one-size-fits-all; instead, we're all about crafting a learning experience that's as unique as your organization.
How do we do it? By diving deep with a Training Needs Assessment, we uncover the hidden gems – the skills your team already rocks at, the knowledge gaps we need to bridge, and the ambitions soaring in their minds. It's not just training; it's a transformation journey, meticulously designed just for you and your team. Let's make learning personal.
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